A. Policy Statement
MTS GOLD CO.,LTD. (“MTS GOLD”, “we” and “us”) and our affiliates are fully committed to safekeeping your privacy online and we take our responsibility to protect the information you provide us very seriously. The success of our business builds upon our ability to maintain the trust of our clients. The purpose of MTS GOLD ’s Privacy Policy is to provide a summary of the type of personal data that we collect from our customers (“Personal Information”) and how such information is collected, used, transferred, disclosed and maintained. The policy does not cover any external third-party websites that may be accessed through links provided on our website. We will be the data controller of such Personal Information and will process your Personal Information in accordance with our Privacy Policy.
The use and/or purchase of any of our services is subject to the applicable terms, the use of our website is subject to our website terms of use and this Privacy Policy is incorporated into and forms part of those terms.
B. Personal Information MTS GOLD Collects
MTS GOLD collects Personal Information about our customers from the following two main channels:
1. Website, Account and General Communications
In order to provide materials and services to you, when you visit our website, request materials from us, register for events, or contract with us, we will collect data from you. We will receive your information in these circumstances, as examples:
We refer collectively to these interactions as “Website Services”. We explain below how we collect and use your information collected through the Website Services.
2. Platform
If you request access to our FX trading platform and payment portal (the “Platform”), we will also collect information about your use of the Platform. The information collected through the Platform will include usage, performance, analytic and metadata and some of this may include your Personal Information. This does not include the MTS GOLD demo trading account (which falls within the scope of our Website Services).
We wish to assure you that MTS GOLD does not collect more Personal Information than is required to open and operate customers’ accounts, and to comply with regulatory compliance and other legal obligations. Apart from Personal Information, we may collect other types of information which is not linked to an individual and is anonymous. For example, traffic pattern information relating to our website or services provided by MTS GOLD and/or third parties we may work with. We may ask for other data voluntarily from time to time (for example, through market research, surveys or promotions) to enable us to improve our service or study the wider needs of our customers or potential customers.
Website, Account and General Communications
What We Collect
We (or third-parties acting on our behalf) may collect your information, including your Personal Information, when providing the Website Services including:
Platform
What We Collect
We (or third-parties acting on our behalf) may collect your information, including your Personal Information, when providing access to the Platform including:
C. How MTS GOLD Uses Personal Information
We may hold and retain information about you for various purposes based on different reasons.
1. Website, Account and General Communications
Some of the information we collect from you we need to enable us to deliver the Website Services to you in accordance with our terms, sometimes we are required by law and regulations to collect and process this information about you. At other times, we consider it is in our legitimate business interests to collect and process this information, taking into consideration your privacy rights. We may use your information to:
To provide you with a response pursuant to your request and your agreement with the applicable terms, we will collect and use Personal Information including your name and email address.
In order to perform the Website Services under the contract between you and MTS GOLD , we have to collect certain Information from you such as your name and contact details. Without this information, we may not be able to deliver the services which you request from us.
We look for ways to innovate and advance our Website Services. We will use Information about how you use the Website Services, including how you interact with various aspects of the Website Services, the duration for which you use the Website Services and content that is of interest to you, in order to do this. It is in our legitimate business interests to use Personal Information in this way to develop improved Website Services.
Where we make updates to terms and policies we are required under certain laws and under our contract with you, to notify you of these changes. Other administrative communications, may be necessary in order for us to perform our obligations under the contract with you, or may be sent out in line with our legitimate business interests.
It is in our legitimate business interests to generate growth for our own business to ensure we continue to generate development for our company and drive sales of our products and services. We will carry out marketing campaigns in accordance with other applicable laws.
We use your information in our legitimate business to understand how you interact with our Website Services and to deliver relevant content to you online.
We need to understand how our Website Services are performing in order to prevent and address any issues that may present themselves with regard to technical and security operations. We may process your Personal Information for this purpose in our legitimate business interests to protect the integrity of the Website Services
If we intend to process your Personal Information for a purpose other than that set out above, we will provide you with information prior to such processing.
It is also in our legitimate business interests to process your Personal Information to protect our rights or property, or the security or integrity of our Website Services.
Third-Party Content. The Website Services may offer access to third party services. These services may collect and use your information. This Privacy Policy does not extend to third-party apps or add-ons (which may also collect your Information) even if packaged by MTS GOLD or offered through the Website Services.
2. Platform
We collect Personal Information including payment details, as set out above, in order to provide access to the Platform under the contract between MTS GOLD and you. We are also required to keep these payment details to comply with our own legal obligations.
We also collect and process usage data when you use our Platform (e.g. IP address, session duration, activities undertaken on the Platform and other use data) (“Usage Data”) in order to provide, maintain, and improve our Platform.
In addition, we collect and process data about our Platform, features or users in order to improve the Platform (“Analytics Data”). Analytics Data may include information about the devices operating the Platform (e.g. browser type/version, OS type/version, device type/version), or such other similar information about user configuration or operation of service features or functionality.
Whilst both Usage Data and Analytics Data may not contain information that we can use to identify you in the "real world" (such as a name or address), we collect this data and store it against a uniquely assigned ID.
We use automated decision making to analyse the transactions you conduct using the Platform and create a profile for your usage. We use algorithms to perform this analysis. This allows us to monitor the transactions for fraudulent activity as well as review general performance of our clients. If this raises concerns about fraudulent activity, we may take steps to close the client account and liaise with regulators as is necessary.
How we use this Platform data
Usage Data. Specifically, MTS GOLD may use Usage Data to:
Our lawful basis for using Usage Data is in order to take steps to enter into a contract with you or as is necessary for the performance of a contract already in place between us.
Analytics Data. MTS GOLD uses Analytics Data to help us better understand how our Platform is being used, make improvements, and develop new features, products and services. We may use this data to:
The use of this Analytics Data, for the purposes described in the above, is carried out pursuant to our legitimate business interests, to develop, expand and improve our Platform offering.
We are sure to balance our legitimate business interests with your privacy rights and we take steps in how we process and use Usage Data and Analytics Data to protect these.
Personal Information collected online may be combined with other information customers provide to MTS GOLD in hard copy or through the MTS GOLD help desk.
D. Disclosure of Customer Personal Information
MTS GOLD may disclose Personal Information of current and former customers to affiliated and non-affiliated third party entities in connection with our business, including, without limitation:
to MTS GOLD ’s service providers that perform services on MTS GOLD ’s behalf under written agreements which restrict use of Personal Information to the limited purposes for which it is provided to them and to refrain from further use or disclosure except as permitted by law. This may include companies who perform background checks or identity verification, infrastructure, data analysis, business intelligence, customer relationship platform providers, marketing support services providers, cloud service providers, and IT service providers
The client confidentiality obligations set out in our Privacy Policy do not and will not apply to, and in respect of, any confidential information required to be disclosed (by us or you) pursuant to any applicable law, or the lawful request of any court of competent jurisdiction, government agency, or regulatory body, provided in each case you (or we) notify and consult with us (or you) in advance and as to the timing and content of such disclosure, except where applicable law prohibits us (or you) from doing so.
Except as stated in this Privacy Policy, MTS GOLD will not share Personal Information about any present or former customer with any non-affiliated third party without the customer’s prior written consent.
E. How we secure your Personal Information
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website Services and Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website Services and Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
F. Transfer of Personal Information Overseas
In certain circumstances, we may need to transfer your personal information outside of Singapore. Any such transfer of your personal information outside of Singapore will be carried out in accordance with the Personal Data Protection Act (“PDPA”) requirements.
You acknowledge and give consent to the transfer of your personal information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries) as well as third party service providers and agents (including lawyers / law firms) outside of Singapore for one or more of the purposes described in this document.
You are entitled to request details of such transfer from us at any time.
G. How long we retain your Personal Information for
We retain Personal Information (a) in relation to the Platform, for as long as you have an account with us in order to meet our contractual obligations to you and for seven years after that to identify any issues and resolve any legal proceedings, and (b) in relation to Website Services, for 12 months unless such data is likely to relate to a contract you may/have entered into in the future, and subject to any subject access requests you may make. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
H. Do-Not-Call Registry
From time to time, MTS GOLD and our partners may contact you via call or SMS to inform you about our latest products, services, benefits, promotions and rewards.
If you have previously consented to receiving such calls and messages, you will continue to be updated on our promotions and marketing campaigns. However, if you no longer wish to continue to receive marketing calls or messages, you may withdraw your consent by contacting our Client Experience (“CX”) Department at +66 2770 7788 or support@mtsbullion.com.
For potential customers, we will only contact you via the telephone for marketing and promotional messages/calls after ascertaining that you have not registered with the national Do Not Call (DNC) Registry administered by the local Personal Data Protection Commission. However, as we may rely on the one-month validity period of our search results, you may inadvertently still receive marketing or promotional messages/calls.
If you had received a telemarketing call from someone representing MTS GOLD although you have registered with the DNC Registry or withdrawn your consent, please inform us at support@mtsgoldgroup.com, or contact us by calling +66 2770 7788.
The above changes will generally not affect informational and service related messages sent by MTS GOLD (e.g. messages relating to your account).
I. Consent
Generally, when we request for Personal Information in the course of providing you a service and / or product and you provide us with such Personal Information, there is implied consent that you agree to provide us with Personal Information in order for us to provide you with the requested service and / or product.
In some circumstances and as required by applicable laws, we will seek your express consent when collecting your personal information. For example, where there are new purposes for the use of your Personal Information, we will seek your fresh consent.
If you do not consent to provide the requisite Personal Information that we need at the point of application or in the course of maintaining your account(s) with us, we may not be able to open account(s) for you or provide the specific service or product that you require. You are entitled to withdraw your consent for the collection of Personal Information by contacting us. However, this may affect our ability to maintain your account(s) with us.
J. Situations Not Requiring Consent
We may share non-personal, non-individual information in aggregate form with third parties for business purposes or we may disclose to our business partners the number of customers in certain demographic groups or who carried out certain transactions.
K. Customer Recourse
Any concerns a customer may have regarding MTS GOLD ’s Privacy Policy or specific complaints about how customer Personal Information has been collected, used or disclosed should be forwarded in writing to MTS GOLD ’s Privacy Officer. MTS GOLD will thoroughly investigate the complaint and will take whatever actions are warranted and notify the customer once this has been done.
Under the PDPA, you have the right to obtain a copy of any personal information which we hold about you and to advise us of any inaccuracy that requires a correction. In addition, you are entitled to know how your personal information has been used or disclosed in the past one year.
The PDPA does set out some exceptions to this. For instance, where the amount of effort and resources needed to provide access would be unreasonable or disproportionate to your interests or if we have satisfied ourselves on reasonable grounds that the correction should not be made.
To make a request, you will need to contact us at support@mtsgoldgroup.com and specify what data you require correcting. We may charge a reasonable administrative fee for this service to cover the cost of verifying the application and locating, retrieving, reviewing and amending any material requested. If the personal information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
We will acknowledge your request within 30-days and respond promptly to it. In exceptional circumstances, we reserve the right to deny you access to your personal information and may provide an explanation as required by applicable laws.
L. Cookies
Cookies are small text files placed in visitors’ computer browsers to store their preferences. The Website Services, our Platform, and our third-party partners, collect and store information that is generated automatically as you use it, including your preferences and anonymous usage statistics.
MTS GOLD collects information about your device and uses tracking mechanisms such as cookies to: (i) facilitate customer use of our website and mobile applications, (ii) enable customisation of our online services and website features, (iii) avoid customer re-entry of data, (iv) store customer preferences for certain kinds of information, (v) enhance security measures, and (vi) gather data about usage of our website and mobile applications for research and promotions.
MTS GOLD uses cookies from third party service providers to facilitate website tracking and security measures and may share the information collected with third parties acting as our service providers, who are required to maintain the confidentiality of the information.
We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.
We use the following types of cookies:
Customers can configure their browser preferences not to accept these cookies however this may result in reduced functionality. Some third-party vendors that provide ads on MTS GOLD web pages may use cookies to collect details on customer website visits and other data (but not names, addresses, email addresses, or telephone numbers) in order to provide ads about goods and services of particular interest to individual customers. For more information on this practice or to opt out, customers can visit the Network Advertising Initiative site. Opt-outs are also available for Google Analytics and TUNE Marketing.
M. Technology Improvements
We are constantly striving to improve functionality on our website through technology improvements. This may mean a change to the way in which Personal Information is collected or used. The impact of any technology changes which may affect your privacy will be notified to you through this Privacy Policy at the time of the change.
N. Links to non-MTS GOLD websites
The MTS GOLD website may provide links to third-party websites for customer convenience and information. If customers decide to access those links, they will leave the MTS GOLD website. MTS GOLD does not control those third-party sites or their privacy practices, which may differ from MTS GOLD’s. MTS GOLD does not endorse or make any representations about third-party websites. Any Personal Information customers choose to give to unrelated third parties is not covered by MTS GOLD ’s Privacy Policy. Customers should review the privacy policy of any third-party website before submitting Personal Information. Some third-party companies may choose to share their Personal Information with MTS GOLD. That sharing is governed by the disclosing company’s privacy policy.
O. Notification of Policy and Policy Changes
MTS GOLD provides an initial notice of its Privacy Policy to customers at the time it establishes a customer relationship, and the Privacy Policy is posted on its website. Updates will be posted on the MTS GOLD website, so our customers will always know what information we collect, how we use it, and what choices they have. This privacy policy was last updated on May 25, 2022.
P. For Customers Who Are Resident in the European Union (EU)
The data that we process in relation to you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) that may not be subject to equivalent data protection law. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers.
We may transfer your personal information outside the EEA:
Where your information is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this Privacy Policy. We may transfer your personal information to the following countries outside the EEA:
Vendor Purpose Location
Your Data Subject Rights
You have the right under certain circumstances:
Depending on the context of your request, such as erasure, we may not be able to provide you with access to some or all of the Website Services and/or Platform, since we process your information in order to provide you with such access.
Your right to withdraw consent:
Where the processing of your Personal Information by us is based on consent, you have the right to withdraw that consent at any time by contacting us as per section R below.
How to exercise your rights
You can also exercise the rights listed above at any time by contacting us at support@mtsgoldgroup.com If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority (to your habitual residence, your place of work, or an alleged infringement of the General Data
Protection Regulation (GDPR)) (see http://ec.europa.eu/justice/article-29/structure/data-protectionauthorities/index_en.htm). The local data protection authority can provide further information about your rights and our obligations in relation to your Personal Information, as well as deal with any complaints that you have about our processing of your Personal Information.
Q. Governing Law
Note that as we are a Thai registered company, this Privacy Policy has been drafted to be in accordance with the laws of Kingdom of Thailand. We do not represent or warrant that this Privacy Policy complies with the privacy laws of any other jurisdiction and accordingly, you shall not construe this Privacy Policy as such.
